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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gaby Ortiz

Gaby Ortiz

February 6, 2026

5  out of  5
rating by Gaby Ortiz
"Love this place!! Have been with state farm since I was 18 years old. Everyone Is always so kind and willing to take the time to get to know their clients. Thank you elisa for making the enrollment process painless and so positive. I appreciate your willingness to educate and assist me with any questions I had. Wonderful service."
We responded:
"Gaby, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Trae"
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Maxine

December 3, 2025

5  out of  5
rating by Maxine
"Elisa was especially accommodating and made this avery comfortable exchange"
We responded:
"Maxine, we are honored to assist you with your insurance needs. - Trae
"
Profile photo of Alberto Escamilla

Alberto Escamilla

October 5, 2025

5  out of  5
rating by Alberto Escamilla
"Elisa is the best! She genuinely cares about her clients and goes out of her way to make sure you’re taken care of. She’s quick to respond, knowledgeable, and makes you feel like family. I couldn’t ask for a better agent!"
We responded:
"Alberto, thank you for the wonderful review! Elisa will be so happy to hear you feel cared for and valued—she truly treats everyone like family! - Trae"
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Jay Man

September 5, 2025

5  out of  5
rating by Jay Man
"Mr. Pena and Ms. Elisa were so helpful. My previous insurance company doubled my premiums even though I never had any vehicle accident or claims. Mr Pena and Ms Elisa were very respectfully , professional and provided me with all the information I needed and without hesitation , I signed up to get vehicle and home insurance with them. I def. Recommend reaching out to them if you have any questions. Great quick and fast customer service!!!!!"
We responded:
"Jay, your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Trae"
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Jose Solano

August 28, 2025

5  out of  5
rating by Jose Solano
"Awesome Experience Elisa was a great help through the process. I was a progressive member before but now a proud member of the state farm team. The Rates are way lower here , and trust me this team in state farm will do what they can to get you the best rates. I highly recommend them."
We responded:
"Jose, your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Trae"
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Janie Urdialez

August 20, 2025

5  out of  5
rating by Janie Urdialez
"I spoke to agent Elisa Vasquez to get quotes on house and vehicle. She was very helpful and I changed from Allstate to State Farm immediately. She explained everything in detail to which I could understand. Will be referring them to my kids."
We responded:
"Janie, my team and I will always go above and beyond to exceed your customer service expectations! Call us anytime. - Trae"
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Aaron Millan

August 18, 2025

5  out of  5
rating by Aaron Millan
"Elisa was helpful and efficient. We wrapped up getting new insurance quickly and efficiently"
We responded:
"Aaron, our goal is to always make sure that you have a satisfying experience! Thank you so much for the positive review. - Trae"
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Andreas Lewis

August 13, 2025

5  out of  5
rating by Andreas Lewis
"Wonderful service from Elisa, applying the many discounts available to long term clients. Really appreciated!"
We responded:
"Andreas, thank you so much for taking the time to share this! We appreciate you and your business! - Trae"
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LET ICIA

August 7, 2025

5  out of  5
rating by LET ICIA
"100% recommend Elisa . She helped me get more coverage for less. Definitely recommend her and will come to her for my insurance needs."
We responded:
"Thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Trae"
Profile photo of Raul

Raul

August 1, 2025

5  out of  5
rating by Raul
"Very polite and always celebrating customers. They go out of the way to help me, since I am not too tech savvy. Always greeted with a smile and a coffee or water."
We responded:
"Raul, Thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Trae"
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ALEX Loera

July 23, 2025

5  out of  5
rating by ALEX Loera
"Very welcoming environment. The employees here are very professional and kind. They reallybdobthere best to give the best quotes. Thank you!"
We responded:
"Alex, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Trae"
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Carlos Hinojosa

July 22, 2025

5  out of  5
rating by Carlos Hinojosa
"They are super clear in what youre paying and they help in every way"
We responded:
"Carlos, it is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Trae"
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Lonnie Wright

July 18, 2025

5  out of  5
rating by Lonnie Wright
"Elisa at State Farm did a beautiful job. I got all my insurance needs met at a better price and Elisa was very professional I couldn’t have asked for anything better thank you very much."
We responded:
"Lonnie, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Trae"
Profile photo of Lonnie Wright

Lonnie Wright

July 18, 2025

5  out of  5
rating by Lonnie Wright
"Elisa at State Farm did a beautiful job. I got all my insurance needs met at a better price and Elisa was very professional I couldn’t have asked for anything better thank you very much."
We responded:
"Lonnie, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Trae"
Profile photo of Ana Salinas

Ana Salinas

July 18, 2025

5  out of  5
rating by Ana Salinas
"It is always a pleasure calling the office of Trae Pena whenever I have questions or need assistance with my auto or rental policies. Elisa is a sweetheart and very helpful. They make sure to tend to your call right away, instead of calling back multiple times (like other insurance agents do). I have never had issues with this agent and will continue to give my business to them. Awesome customer service goes a long way! Thank you Trae, Elisa and the rest of the team for everything you do!"
We responded:
"Ana, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Trae"
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Elvia Gonzalez

July 17, 2025

5  out of  5
rating by Elvia Gonzalez
"This agents office is nothing but the best in Brownsville,Texas"
We responded:
"Elvia, thank you so much for taking the time to leave us a five-star review!
- Trae"
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Jaime Alvarez

July 16, 2025

5  out of  5
rating by Jaime Alvarez
"Agent Elisa has really set the right expectations. Explaining in detail every single question I had. Elisa is the agent that goes above and beyond for her guest to make sure you are very well taken care. I’m always busy and she made the time to help me to get my policy corrected and going. If you need someone to trust with your insurance policy she’s the right person to go to."
We responded:
"Jamie, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Trae"
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Deborah Gutierrez

May 22, 2025

5  out of  5
rating by Deborah Gutierrez
"Also a pleasure to go deal with the ladies in the office. Always very helpful with great customer service. 😊"
We responded:
"Thanks for the kind words, Deborah. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Trae"
Profile photo of Brisa Baez Caballero

Brisa Baez Caballero

May 22, 2025

5  out of  5
rating by Brisa Baez Caballero
"Very kind and helpful, excellent assistance:)"
We responded:
"Thank you, Brisa! I’m happy your insurance experience was so positive! - Trae"
Profile photo of Rehtse Cisneros

Rehtse Cisneros

May 20, 2025

5  out of  5
rating by Rehtse Cisneros
"Amazing experience with Mrs Elisa Vazquez she was able to explain everything with detail and was able to help me out with my needs. Will definitely recommend State Farm . Mrs. Vazquez went beyond to make this home owner's first time purchase of home insurance go smooth , I also added my car insurance and that was not in my plans but it worked out best at the end to have both insurances together with S.F. Thank you Mra. Elisa Vazquez and State Farm."
We responded:
"Hello, I’m so glad that you took the time to share this positive experience with us. We will always work hard to keep your business. - Trae"
Profile photo of Raul Cervantes

Raul Cervantes

May 16, 2025

5  out of  5
rating by Raul Cervantes
"As always, The expertise and customer service are superb. We are most fortunate, to have such a good neighbor in Statefarm."
We responded:
"Raul, knowing that your positive experience is being shared with others means the world to our State Farm Agency! Thank you so much! - Trae"
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Jesus Garcia

May 14, 2025

5  out of  5
rating by Jesus Garcia
"I’m really grateful with Miss Elisa for helping me out big time on my insurance the customer service was really great"
We responded:
"Hello, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. - Trae"
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Skullpuppet

May 14, 2025

5  out of  5
rating by Skullpuppet
"Elisa is amazing she helped me reduce my payment plan and answer all my questions with such confidence and reassured me every step of the way, I respect that. She is very knowledgeable in her craft. Looking forward to being a loyal customer for years to come."
We responded:
"Hello, thank you for giving our agency the opportunity to work with you. We appreciate your business. - Trae"
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Jose Mares

May 9, 2025

5  out of  5
rating by Jose Mares
"Excellent service. Very professional work. Very friendly"
We responded:
"We’re grateful for your 5-star review, Jose — thanks for taking the time to show your support! - Trae"
Profile photo of Zaida Cavazos

Zaida Cavazos

May 1, 2025

5  out of  5
rating by Zaida Cavazos
"I was extremely satisfied with the service I received from Elisa, she was professional and knowledgeable to my needs."
We responded:
"Zaida, I’m so glad that your experience with our team has led you to share such kind feedback with us. We can’t thank you enough for sharing! - Trae"